We stand behind the quality of our herbal products and want you to be fully satisfied with your purchase.

Return Eligibility:

• Returns are accepted within 7 days of delivery.
• The product must be unused, unopened, and in original packaging.
• Used or damaged products are not eligible for return unless received in damaged condition.

How to Request a Return:

Email us at thebaseherbs@gmail.com with your order number, reason for return, and product photo (if applicable). We will guide you through the return process.

Refunds:

• Approved returns will be refunded within 5–7 business days after inspection.
• Refunds will be processed via the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange:

We do not offer direct exchanges. You may return the product and place a new order.

Damaged or Incorrect Items:

If you receive a damaged or wrong item, please notify us within 48 hours of delivery. We'll arrange a free replacement or refund.